SsCare - Privacy Policy / গোপনীয়তা নীতি

1. Who we are

SsCare is the healthcare app of Popular Consultation Center (Dhanmondi, Dhaka, Bangladesh). With it you can book doctor appointments, have online video consultations, view prescriptions, ask health questions and watch health-education videos. This policy explains what data we collect, why, and what your rights are.

2. Data we collect

• Identity and contact: name, phone number, email, age, district/country.
• Health information (if you provide it): health profile (blood group, allergies, chronic conditions, medicines, etc.), health questions, photos/files of reports and prescriptions.
• Service data: bookings, video-consultation history, prescriptions issued by the doctor, chat with the doctor and files you send.
• Payments: amount, the service paid for and the bKash transaction ID. We never see or store your card or bKash PIN.
• Device and usage: a device token to send notifications, in-app usage events (screens viewed, booking started, etc.) and general device information through Firebase Analytics, and which ad/link the app was installed from.

The camera and microphone are used during video consultations; we do not record calls.

3. App permissions

• Camera and microphone: video consultations, taking photos and voice messages.
• Photos/files: sending reports, prescriptions or chat files and saving prescription PDFs.
• Notifications: doctor calls, messages and important booking updates.
• Internet: required for all services.

You can turn any permission off in your phone settings; the related feature (e.g. video calls) will then not work.

4. How we use your data

• To provide appointments, video consultations and prescriptions.
• To communicate with you, send notifications, SMS and email.
• To process payments, keep accounts and issue refunds.
• To produce preliminary guidance for health questions and summaries of reports or prescriptions (see "Automated (AI) features").
• To check that the app works properly and to improve it.

We do not sell your personal data.

5. Automated (AI) features

In "Health question", "Report scan", "Prescription cost" and "Ask AI", the question you type or the image/file you upload is sent to Google's AI service (Gemini) to generate a reply. The reply is general information and preliminary guidance only, not a doctor's advice or a substitute for treatment. In an emergency go straight to a hospital.

6. Who we share data with

We run the service through the providers below, who use data only to provide our service:

• Supabase - database, file storage and sign-in.
• Google Firebase - notifications and app analytics; Google Gemini - AI features.
• Agora - video/audio calls.
• bKash - payments.
• SMS and email providers - notifications, invoices and prescriptions.

Your doctor and authorised clinic staff can see your data as needed to treat you. We may disclose data to authorities where the law requires.

7. How long we keep data

We keep your data while your account exists. When you delete your account, your health profile, questions, scans, reports, chats, files and device data are permanently deleted. Legal medical, accounting and payment records (bookings, video-consultation transactions, doctor's prescriptions) are retained as required by law and audit, with your name, phone and email removed.

8. Your rights

• View and correct your data (from your profile in the app).
• Delete your account and data: in the app go to Profile → "Delete account", or request it on this page.
• Contact us with any question or complaint.

9. Security

Data travels over encrypted (HTTPS) connections and is stored in an access-controlled database. No system is 100% secure, but we take reasonable measures to protect your data. Do not share your login details with anyone.

10. Children

People under 18 should use the app under a guardian's supervision. A guardian provides a child's health information at their own responsibility.

11. Changes

If we change this policy we will publish the new version, with a new date, on this page.

12. Contact

Popular Consultation Center (Building-6), Room 612 (Level-6), House-9, Road-2, Dhanmondi, Dhaka
Hotline: 10636, 09666 787801
Web: account/data deletion request